The Qualls journal
Industry musings from the studio: messy briefs, useful brands and the work in between.
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The messy brief is usually the honest one
The polished brief is polite. The rough one still contains the problem: pressure, politics, half-formed ambition and all. Send that one.
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Strategy first, or you pay for it twice
Skipping strategy does not skip the decisions. It moves them into design rounds, homepage debates and launch-week panic, where they cost more.
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Brands are built in the touchpoints nobody calls brand
Forget the launch film. Your brand is the quote email, the service page and the form that respects someone’s time: the places nobody briefs an agency about.
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Distinctive does not mean louder
Louder is easy. Clearer is harder. Standing out is not about volume. It is about knowing exactly what should be impossible to miss.
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Useful beats impressive
Impressive wins the meeting. Useful keeps working after everyone leaves the room: sold through, picked up, repeated and built on.
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The work behind work that just works
Figma feels simple because someone made the hard calls underneath. What the team’s behind-the-scenes video teaches brand, product and content teams about hiding complexity.
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Why we like Craft CMS
A CMS is part of the brand system. Craft earns its keep by fitting the content model to the client, not the client to the template.
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